Agents of Change: Crossing the Post-Industrial Divide - download pdf or read online

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By Rafael Ramirez, Pierre-Eric Tixier, Charles C. Heckscher, Visit Amazon's Michael Maccoby Page, search results, Learn about Author Central, Michael Maccoby,

ISBN-10: 0199261741

ISBN-13: 9780199261741

This publication specializes in the transition confronted through company businesses and their stakeholders as they circulate from secure markets to open festival, and it explores how those adjustments should be facilitated by means of open air interveners/agents. The 4 authors-two from Europe and from the United States-have labored individually as specialists with leaders of many businesses and unions dealing with those demanding situations together with AT&T, Lucent, Electricite de France, and the Italian kingdom Railways (Ferrovie dello Stato).

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In some ways, this was helpful to the interventions. " This described how revenues would at least match costs, and laid out a strategy for the roles of the different businesses in relation to customers, the State, and other actors. An issue to consider in interactive intervention is co-writing between intervener and intervened—and the timing of such joint efforts in relation to ongoing interactive intervention. However, the work by Normann and Ramirez for the book was not financed by FS. Hindsight, of course, can cast the book initiative in an entirely different light: the book initiative can be thought of as a political project.

In any case, Necci made it clear—without laying out details—that structural changes were politically risky at this time, and were he to proceed with these, his future could be on the line. And so, Necci requested what he called "a soft landing" in terms of the changes that had been discussed—that is, he wanted to avoid a radical break from the status quo. He sought a new bridge between strategy and operations—one that would not be seen as disturbing power relations in the company. He began to move people around rather than modifying the structure in order to reduce the political consequences.

Of course, an underlying assumption of proceeding in this way was that the managers attending such workshops could learn—learn how to individually and collectively become the bridge between the current operations of FS and the future ones. Recall that these managers had already been living a revolution, from Ministry administrators (in some cases as political appointees), to become actual managers having to deliver certain service quality, increased productivity, lower cost, or grow revenue growth targets.

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Agents of Change: Crossing the Post-Industrial Divide by Rafael Ramirez, Pierre-Eric Tixier, Charles C. Heckscher, Visit Amazon's Michael Maccoby Page, search results, Learn about Author Central, Michael Maccoby,


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